PRIVACY POLICY

INTRODUCTION

Welcome to Video Case Story ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and share your information when you use our AI-powered video interview platform at videocasestory.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Service.

INFORMATION WE COLLECT

Account Information

When you create an account, we collect your name, email address, and password. If you sign up through a third-party service (such as Google), we receive your name and email address from that provider.

Business Profile Information

Business owners provide information about their company, including business name, industry, description, and interview preferences. This information is used to customize the AI interview experience for your customers.

Interview Recordings and Transcripts

Our Service records video and audio during AI-guided interviews. These recordings are processed to generate transcripts with timestamps. Recordings and transcripts are stored securely and are accessible only to the business owner who initiated the interview.

Interviewee Information

When a business owner invites a customer for an interview, we collect the interviewee's name and email address. Interviewees access the platform through a unique token-based link and do not need to create an account.

Usage Data

We automatically collect information about how you interact with our Service, including pages visited, features used, browser type, operating system, IP address, and timestamps of your activity.

Cookies and Similar Technologies

We use cookies and similar technologies to maintain your session, remember your preferences (such as theme settings), and improve the Service. You can manage cookie preferences through your browser settings.

HOW WE USE YOUR INFORMATION

• To provide, maintain, and improve our Service
• To conduct AI-guided interviews and generate video recordings with transcripts
• To process payments and manage subscriptions
• To send email notifications about interview status and account activity
• To customize the AI interview experience based on business profiles and templates
• To communicate with you about updates, security alerts, and support
• To detect, prevent, and address technical issues and abuse
• To comply with legal obligations

DATA STORAGE AND SECURITY

Your data is stored securely using industry-standard encryption and security practices. We use Supabase for database and authentication services, which provides encrypted storage and secure access controls.

Video recordings are stored in secure cloud storage with access controls that ensure only authorized users can view them. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

THIRD-PARTY SERVICES

We use the following third-party services to operate our platform. Each service has its own privacy policy governing how they handle your data:

• Supabase -- Authentication, database, and file storage services
• Daily.co -- Video recording and WebRTC communication during interviews
• Retell AI -- AI voice agent for conducting interviews
• Lemon Squeezy -- Payment processing and subscription management (Merchant of Record)
• OpenAI Whisper -- Audio transcription for generating interview transcripts

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

• Access -- Request a copy of the personal information we hold about you
• Correction -- Request correction of inaccurate or incomplete personal information
• Deletion -- Request deletion of your personal information, including recordings and transcripts
• Portability -- Request a copy of your data in a portable format (video files, transcripts)
• Objection -- Object to the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

DATA RETENTION

We retain your personal information for as long as your account is active or as needed to provide the Service. Interview recordings and transcripts are retained until deleted by the business owner or upon account termination. We may retain certain information as required by law or for legitimate business purposes.

CHILDREN'S PRIVACY

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

CONTACT INFORMATION

If you have any questions about this Privacy Policy or our data practices, please contact us at: